People are different and have different opinions about how a task should be done, how to behave towards each other or how to start a new project.
When you work together, sooner or later there are bound to be disagreements or conflicts.
Everyone has the responsibility of preventing conflicts from developing and escalating.
Example Frode Laursen A/S, terminal director (Denmark):
- What can you do as a trainer, to prevent and solve a disagreement?
- What can the apprentice do?
The terminal director, Jan, who is also responsible for storehouse apprentices, tries to track down conflicts before things go wrong: "A warning sign is when people are standing around in corners and talking in a certain way." Then Jan brings the situation up at an ”extraordinary meeting”, because ”you have to stop things like that before they go in the wrong direction”.
The meetings are used to find out what people are unsatisfied with. Together they try to find solutions. Because everyone is responsible!